Policies related to placing an order:  Navigating the site
Credit Cards Accepted
Pre-Order
Order Confirmation
Problems placing an order
Canceling or modifying an order
Sales Tax payable by the customer
Paying International Custom duties
Multiple shipping addresses
Policies related to shipment of your order: How will shipping work
Shipping cost
Tracking your shipment
Address errors for which Saffron Marigold is not responsible
Policies related to product guarantee and returns: Product Guarantee - 100x0=0 Policy
Return & Exchanges Policy
Credit issuance for returned merchandise
Policies related to contacting us: Contacting us
Navigating the site
Incase you have shopped on the internet before, then shopping at Saffron Marigold
will not be very different, since the site is designed to be intuitive and to
provide a very similar shopping experience to that offered by most e-commerce
sites. However, if this is your first foray into shopping in cyberspace then
allow us to take you though the steps you would need to follow, to fill your
shopping bag with goodies and get our wonderful products delivered to your doorstep.
Home Page
The home page has been designed to simulate a window
shopping experience. Mouse over the tapestry, to preview the products we have
to offer. Use the navigation bars at the top and bottom of the page to navigate
the site. Mouse over the text menu options on the navigation bar at the top of
the page, to access the drop-down menu of options, tucked under each text menu
element.
Product List
The product list page appears once you select
a category of products (e.g. cushion covers, duvet covers, pillow covers, duvets,
curtains, shower curtains, valances or table cloths) from the 'Products' drop
down menu. This page lists the designs, sizes, prices and availability
information for each category of product. The small round colored dots
that appear on each line represent stock information and are color coded as
follows: Green—Product in stock, Amber—Limited quantities of product in
stock, and Red—Product out of stock. Out of stock items can be Pre-Ordered,
for more information please review our policy on Pre-Ordering.
Product Detail
When you click on an item that catches
your fancy on the Product List Page, you are taken to the respective
Product Detail Page. We are well aware of the limitations that buying
over the internet presents. To that end we want to provide you with as
much information as we can, to ensure that you feel secure in your
buying decision. Following are the details we have provided to attempt
taking shopping at Saffron Marigold a notch above the regular brick
and mortar shopping experience:
1.The large picture of the product on the left will help you visualize
the product in context.
2.The ‘Click to enlarge’ button positioned below the product photo
pops open a window that displays four more views of the product.
3.To deepen your appreciation of the products you are considering buying
from us, we have a link above Product Options that takes you to an
explanation of the block printing process.
4.While you are there please browse the block printing process Photo
Album, to enjoy a visual presentation of the entire process.
5.For the really curious, click on the Purple Flower icon to the right
of the product options to view a photo of the blocks used to print
the design presented on that page.
Shopping Cart
The last page you will encounter before
you checkout, offers you the chance to make last minute changes to your
order and provides the following options:
1. Change the quantity of product ordered by using the pull down menu
2. Choose to either ‘Continue Shopping’ or to ‘Checkout’.
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Credit Cards Accepted
Credit Cards Accepted
We accept the following major credit cards: Visa, American Express,
MasterCard, Discover. We are hopeful that as our business grows we
will be able to provide other payments methods too.
Your credit card will only be charged once the items
ordered have been dispatched from the warehouse. If there are any
items on your order which are not in stock you will not be charged for
them until we ship them to you. We will also make sure we
keep you updated at all times via e-mail. Please read our Shipping
policy for more details.
Security Checks
As part of our policy to protect against the
fraudulent use of credit cards, we carry out random security checks on
orders. These can take various forms, and from time to time it may be
necessary for us to ask you to provide a copy of a recent statement
header for the card being used on your order. Please note that we are
only interested in confirming information already provided on your
order, i.e. the billing name and address and card issuer details, and
do not need to see actual transactions, which can be covered up. In
case you have any concerns regarding security, we assure you
that all information is shredded as soon as we have confirmed the
details required. We hope you appreciate this as a necessary precaution
undertaken in the interest of fraud prevention.
We take your privacy very seriously and want you to feel comfortable
that your information is safe with us. We only store your address
information - since doing so will make your checkout experience easier the next
time you buy from us. We do not store your credit card
information. Please read our privacy policy for more details.
Placing an order by Telephone
Please call us at 877-749-9948. We will happily take your order over the phone.
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Pre-Order
We encourage you to go ahead and place your order even when an item
is pre-order. We will keep you informed on how long it will take to process
your order. Orders are shipped on a first come first served basis. And your credit card is
charged only when your items ship. There are no obligations too - if you change your
mind about your order before we ship your items, just send us an email and we will take you off the waiting
list for the product. So there is no risk.
Although we try to keep on top of our production
schedules the growing demand for our products and the number of
production related variables we have to contend with, makes this quite
a challenging juggle. Production schedules in tradition centric India
depend on social obligations (marriages, ceremonies), religious events
and sometimes even climatic conditions (e.g. monsoon rains); hence,
the most well intentioned production schedule can be easily
toppled. Added to this, is the fact that most of the production
processes are very laborious and complicated and the time and effort
needed to produce our products on a large scale is not commercially
viable. We however, believe that these limitations are more than
eclipsed by the fact that each piece is a unique work of art and a
glorious testament to generations of skill, culture and tradition.
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Order Confirmation
We are committed to providing you the very best shopping experience, and we
recognize how important it is for us to keep you informed about the status of
the purchases you have made. Order confirmation is a multiple step
process.
When you place your order online, the first step is credit card
verification. Your card is not charged at this point. Verification involves
getting authorization from our credit card processor.Please be assured that
all your information is transferred in a secure manner - notice the Lock icon
at the bottom left corner of your browser window. The lock is a visual
representation of the fact that industry standard encryption is being used
to transfer data in an encrypted secure fashion. Once your credit card is
verified, you will be notified that we have received your order. You will
see a thank you screen on your browser and will also receive an email containing
details of your order.
We will now begin processing your order. If the item ordered is in
stock, it will be packaged and shipped within 12-24 hrs. If the item
is back ordered, we will place your request in a back order
queue. Once the items are received, which can take anywhere from six to eight
weeks, we will ship them in the order in which they were placed in the
queue (orders placed first will be fulfilled first)
You will be charged only after the products are shipped. Please read
our shipping policy to learn more about order status tracking.
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Problems placing an order
Although online shopping has advanced considerably in the past few years,
there could be several reasons why you may have problems placing an order.
If you are unable to solve the problem you are facing, do not hesitate to get in touch with us.
Browser Problems
If you are facing problems viewing our site
please check the version of your browser. Saffron Marigold is best viewed on the latest versions of the various browsers. If needed,
please upgrade your browser—it will greatly enhance your shopping
experience and it’s free.
Shop from Home
There will be times when you are tempted to
browse our site and place orders while you are at work. Unfortunately, some
corporations have their networks setup such that external connections cannot
be established. We recommend you save the products in your shopping
bag (remember, if you login to the site, your shopping bag is saved) and
check out once you get back home.
Credit Card Verification Failure
Although internet commerce
has opened up many possibilities, the danger of internet fraud is ever
present and we take every possible precaution to guard against it. Though rare,
it is possible that the credit card information you enter may be rejected and
multiple attempts do not address the problem. We apologize for the inconvenience
in advance, and ask that that you get in touch with us.
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Canceling or modifying an order
By the Customer:
To cancel or to modify an order, please send us an email.
Please include your order number, your name and
phone number (including area code). If you have our order confirmation
email handy, all you need to do is forward it to us, since all the information
we need is in the email.
Please note that the order can only be cancelled or modified provided it
has not already been shipped. Please read our Shipping policy to learn more
about order modification once products have been shipped.
By Saffron Marigold:
Saffron Marigold reserves the right to
cancel an order before it has been shipped if one or more of the following
conditions apply:
1. The billing information provided for the credit card does not match the
information on file with the credit card's issuing bank.
2. The credit card is declined for any reason, by our credit card
verification service.
Please note that the issuance of an order number or the receipt of
a confirmation email does not serve as a guarantee that the order will be
fulfilled. No order is final till your credit card transaction is verified.
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Sales Tax payable by the customer
Only orders shipped to a California (CA) address are levied a sales
tax of 8.25% since our business is registered in CA. Sales Tax is listed
as a separate line item on the invoice.
Saffron Marigold does not collect any district taxes that may be in effect for
sales delivered to customers outside of Sonoma County, California.
Any district taxes due are the responsibility of the purchaser.
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Paying International Custom duties
Paying Customs import duty or VAT
All custom duties are to be borne by the customer. Our courier service
assumes the responsibility of clearing your parcel through customs.
In general, small value shipments shipped to residence addresses do
not attract duty. Orders that attract duty are generally large orders
shipped to commercial addresses. For US customers, in situations where
duty may accrue, we estimate it will probably range between 5% to 35%
of the invoice value. For our UK based customers, a value added tax
(VAT) of 17.5% will be charged. These additional charges, if any, must
be borne by the customer, since we do not have any control over them
and cannot predict what they might be.
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Multiple shipping addresses
At this time our site does not support multiple shipping addresses. Hence,
if you decide to gift grandma, the special niece, the friendly neighbor and
the hard to please boss with cushion and duvet covers from Saffron Marigold
you will need to enter each of them as separate transactions. Sorry for the
inconvenience - but hey we saved you a trip to the mall and the mind
numbing exhaustion that it often accompanies. Come to think of it we
actually saved you a trip to India!
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How will shipping work
Our US based customers can place their orders with us online.
Customers outside the US are more than welcome to place orders
with us. They will need to do so by sending us an email
with the products desired and their
corresponding quantities and destination address. We in turn will get back with our most
competitive shipping rate within 24 hours. Once we receive a written
confirmation from the customer accepting the shipping rate we will
proceed with order fulfillment.
All in stock items are shipped within 2-3 business days of order placement
(subject to credit clearance) and will reach you in 2-7 days (US order) and in
2-6 weeks (non US orders).
Out of stock items are pre-order. Please read our
policy on back ordering for more details.
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Shipping costShipping cost via USPS, the cheapest option, are listed below:
NOTE: FREE over $300, 50% off below $300 (US orders, in-stock items)
up to $10, FREE
$10-$30, $6.99 $3.49
$30-$50, $9.99 $4.99
$50-$100, $12.99 $6.49
$100-$150, $14.99 $7.49
$150-$200, $19.99 $9.99
$200-$250, $24.99 $12.99
$250-$300, $29.99 $14.99
$300-$350, $34.99 FREE
$350-$400, $39.99 FREE
$400-$450, $44.99 FREE
$450-$500, $49.99 FREE
> $500, 10% order total FREE
Orders above $500 require special handling. If we determine that a deposit
is required these orders will be handled by phone.
In stock items typically ship the next business day. Although rare, some may take 2-3 days. For Rush orders, please see below
We offer the following shipping options:
- USPS: 2-5 business days. Most will get to you within 3 days.
We have used USPS for more than a decade now and their
performance has been nothing short of spectacular, and they are also the most economical.
We wholeheartedly recommed them.
- FedEx: 2-5 business days. They are more expensive than USPS. But provide
top notch tracking + reliability + customer service. No deliveries to PO Boxes
- Priority Mail: 2-3 business days, Guaranteed. You will pay around $15 extra.
Items will be shipped either the same
(if order received by 9am PST) or the next business day.
- Overnight Mail : Please call us at 877-749-9948.
We will be happy to accomodate your request. This tends to be very expensive.
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Tracking your shipment
Once you have placed your order with us, we want you to feel comfortable
and assured that your order is being worked on and that you will receive
your products as soon as possible.
During the course of its life cycle, an order will go through multiple
stages, as listed below. We will keep you posted at every stage via email. If you have more
questions about your order, just drop us a line by clicking here.
Pending: Your order has reached us but we are yet to look
at it. Typically, we start working on orders within 12-24 hours of
receipt. During the time your order is waiting for attention, it
remains in this state.
Processing: The order is set to this state once we start
working on it. This is primarily a verification step. We make sure we
have your accurate billing and delivery information. As an additional
security measure, we may call you to verify your order information and
to clarify any further questions you may have. Also, if you have asked
for the gift wrapping option, we will get your approval to charge you
the extra amount.
Shipped: If the products are in stock, they are packed and
shipped to your delivery address within 24-48 hours. We will provide
you the tracking number for your package so that you can track its
progress as it makes it way to you. Your credit card will be charged once
the package is shipped.
Pre-Order: There will be times when a product you want is
Out of Stock. In case you decide to use our Made to Order facility,
your order will be set to this state. Given the hand made nature of our
products, new products typically take between 6 - 8 weeks to develop.
We will keep you posted as the production progresses and as mentioned
earlier will not charge you till the products are shipped.
Part Made to Order: Incase some of the products
you have ordered are in stock and some are not we will
ship the ones that are in stock immediately, and back order the ones
that are not in stock. The status of your order
will reflect this fact. Your credit card will only be charged for the shipped
products. You will be charged for the remaining products only after they
have been shipped to you.
Delivered: Once our shipping company notifies us that your parcel
has been delivered, we will set your order to this state.
Cancelled: Incase you change your mind about an order
let us know before we ship your products i.e. within 12 hours for
products in stock, and your order will be set to this state. You will not be
charged for this order since we only charge your credit card after we ship your
products.
Part Cancelled: Incase your order is part fulfilled and part made to order,
and you decide you do not want the made to order items, let
us know within 7 to 10 days of placing the order. After having done so
your order will be set to this state.
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Address errors for which Saffron Marigold is not responsible
Saffron Marigold will not be responsible for the fee charged by the courier
company, or if the packages are lost, incase of the following address errors:
1. The package is returned as undeliverable, or is lost, because an incorrect or
invalid address is entered by the customer.
2. A move or sudden change of address results in the refusal or
non-delivery of an order.
3. An APO, FPO or a P.O. Box address has been provided as the shipping
address and the shipping company is unable to deliver to it.
4. Incorrect or no contact telephone number is entered by the customer.
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Product Guarantee - 100x0=0 Policy
We stand by our products and give you a 100% guarantee. In addition, we are offering you
discounted shipping. This translates to a No Risk purchase for you
100% Gurarantee x Discounted Shipping = 0 Risk
Please read on...
Though the web has completely revolutionized the world by making available
to us products from distant lands, it is limited in that it is only a
visual medium. While we try our best to represent our products as
realistically as we can,we unfortunately cannot offer the regular brick
and mortar store pre-purchase experience of touching, viewing under
different lighting situations, and sniffing various products! We are hopeful
that as our business grows, we will be able to provide this experience
too.
However, we really want you to be thrilled with your purchases from
Saffron Marigold. We would like you to use our products and feel
absolutely certain that you love them. To that end we offer a generous
30 day return policy and promise to give you a full refund of the
purchase price, less original shipping costs, no questions asked. The
30 day return period commences from the day the products are delivered
to you by our shipping company.
After the expiry of the 30 day period, all purchases are final and no
product exchanges or product returns will be accepted.
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Return & Exchanges Policy
For FINAL SALE items
These items are clearly marked and cannot be exchanged or returned. All sales for such items are final.
For REGULAR items
We're here to make your shopping experience hassle-free! You're welcome
to return any merchandise within 30 days from the delivery date. Just
keep in mind that after this time, all sales are final, and we won't be
able to accept any exchanges or returns.
Your exchange order will enjoy complimentary shipping.
NOTE: Shipping charges for the original order and the return shipping are non-refundable.
Return Address
Please include a copy of your invoice with your return and ship to:
Saffron Marigold Returns
29 Casa Grande Road, Unit D
Petaluma, CA 94954-5653
Return Shipping Label
For your convenience, please contact us for a return shipping label. Return shipping is non-refundable and will be deducted from your refund. $4.95 for packages under 1 lb, $9.95 for 1-3 lbs, $12.95 for 3-5 lbs, over 5 lbs at cost.
Terms and Conditions
We will only accept returns for items in original condition i.e. not used, altered or washed. Please be extra careful that no pet hair gets on the linen. Upon receipt we reserve the right to deny credit if the merchandise does not meet return policy requirements.
If the return is the result of an error on our part (e.g. incorrect item sent, item damaged etc.), we will make it right at no extra cost.
Return of orders over $500 may incur a restocking fee up to 20%.
Processing returns is expensive and we would love for you to work with
us to keep it to a minimum, so we can continue offering our beautiful
handmade linens at fair prices to everyone. We sell swatches in all our
prints. Before making a big order, why not buy a few swatches first?
They will give you an accurate idea of how the prints will work in your
setting. Enjoy free shipping for up to 3 swatches!
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Credit issuance for returned merchandise
All refunds for returned merchandise are credited to the same credit
card used to make the purchase. Although we never store your credit
card information, our credit card processing company assigns each approved
transaction a unique transaction id which we use to credit your account with the
correct amount.
In the event the credit card used to make a purchase is no longer
valid, we will send you a check for the amount due.
Refund processing typically takes 2 weeks from the time we receive the return.
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Contacting us
Please send us an email by clicking here and we will
respond within one work day. Although our preferred mode of
communication is via email, we realize that there will be occasions
when you want to speak with us. You can call us at 1-877-749-9948.
Please note that we are unable to provide
dedicated phone support at this point. If you reach the answering
machine, please leave us a message with your phone number and we will
get back to you as soon as we can.
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