Placing a custom order
In case you are interested in sizes that we do not offer as part of our collection, we will be more than happy to custom make linens in sizes that will work for you.
Below are answers to frequently asked questions related to placing a custom order. You can use the link at the bottom of this post to send us your specific requirements.
- Is there an order size minimum or any restrictions for custom orders?
- How long will it take for me to receive my custom order & what are the associated costs?
- Can I get my custom order shipped as part of your regular Sea shipments and save on Shipping?
- What information do I need to provide you?
Yes, the minimum cost for a custom order is $500 per print. Each item is block printed individually and needs to be planned based on current schedule and printing table availability. Printing is typically done on long tables using 5 meter fabric bolts, so a minimum quantity is required to justify the time and effort required.
We ask for a non-refundable advance payment for all custom orders (details below). Such orders are specifically printed for your requirements and hence cannot be returned. To avoid any surprises, we recommend you buy our generously sized swatches. These are 45 inches long and 15 inches wide and contain the print and a large border to give you a very good idea if the print will work in your space.
The Ordering process is as following:
After the initial communication, which may be an email or a phone call, once customer has decided to proceed with a custom order, further discussions will start after we have received a non-refundable deposit of 2o% of estimated order total. From past experience, finalizing a custom order takes any where between 1-2 days (includes discussions with all parties involved: artisans in India, with customer, with designer). The deposit will go towards this work and will be applied towards the final order. At this stage if customer decides not to go ahead with the custom order, this amount will not be refunded, as research and discussion work has been already done.
After requirement is finalized, we ask for another payment of 30% of estimated order total before the printing work begins. So, 50% of order value should be paid prior to start of work. Once the order is ready to be shipped, the remaining amount will be due. Orders upto $1000 can be paid via credit card. Orders over $1000 will need to be paid via Bank transfer or another form of payment as these cannot be processed via Credit Card.
The associated costs are explained below:
- Cost of item
- Shipping cost
- Custom Duties
- Sales tax for California based customers
Our linens are printed in our printing studio in India. The time it takes to manufacture your custom order is typically 2-3 weeks for prints currently in production. For prints that aren’t yet scheduled, wait time can be anywhere between 1-6 months (please check with us)
Although Item costs will vary depending on your specific requirement, as a rule of thumb, you can safely assume a custom order will be 40-60% more than a similar item on the website. e.g. if a regular priced item costs $100, a similar custom order will be in the $140 – $160 range. Our goal, as always, is to offer these exquisite hand printed linen at affordable prices – so please do check with us.
Once your order is ready, it will be shipped by Air Courier, typically FedEx air, to reach you in 10 business days. The approximate shipping costs are as in the table below. The final costs will be calculated once your order is ready and we know the weight.
To US, UK and Canada:
- upto 5 kgs (upto 11 lbs): $50
- 5 kgs – 10 kgs (11 lbs – 22 lbs): $80
- 10 kgs – 15 kgs (22 lbs – 33 lbs): $110
US based customers may be able to save on shipping. See below point on getting your order as part of our regular sea shipment.
- upto 5 kgs (upto 11 lbs): $70
- 5 kgs – 10 kgs (11 lbs – 22 lbs): $110
- 10 kgs – 15 kgs (22 lbs – 33 lbs): $150
In addition to this, custom duties are levied by the destination country and is approximately 12-17% of Order total (this cost is directly billed to you by your country’s customs/postal department and we have no control over it).
Since we are based in California, all orders shipped to California will be charged an additional 9% Sales Tax.
Yes, this may be possible for our US based customers. In this case, our regular shipping costs apply.
Our sea shipments to the US leave India every 2-3 months. As an example, if our next sea shipment is expected to leave India around June end, it will arrive in the US by Mid September. Custom orders placed by May end can most likely be accommodated in this shipment. So in this situation, you will have to wait for approximately 4 months to receive your order. Many customers do not like waiting for this long and simply opt for the faster shipping by air option.
Please keep in mind, this option typically works best for large orders when you are in no hurry to receive the custom order. For smaller orders (typically less than $2000), the taxes+shipping charges aren’t that different between the Air and Sea options, so it will be better to get them over by air.
- Name of Print (Eg: Spice Route, Moonlit Taj, etc)
- Product (Eg: Duvet Cover, Curtain, Tablecloth, Quilted Bedspread, etc)
- Dimensions: the length and width desired
- Quantity: the number of pieces you like to order
- Time: how long you are willing to wait for your custom order
- Special instructions: any special embellishments you’d like us to add
- Telephone number, in case we need to call you for clarifications
Please send us an email with this information. We look forward to working with you. Thank you