Custom Orders
In case you are interested in sizes that we do not offer as part of our collection, we will be more than happy to custom make linens in sizes that will work for you.
Below are answers to frequently asked questions related to placing a custom order. You can use the link at the bottom of this post to send us your specific requirements.
- Is there an order size minimum or any restrictions for custom orders?
- How long will it take for me to receive my custom order & what are the associated costs?
- Can I get my custom order shipped as part of your regular Sea shipments and save on Shipping?
- What information do I need to provide you?
Is there an order size minimum or any restrictions for custom orders?
Yes, the minimum cost for a custom order is $150 per print.
We ask for a non-refundable advance payment for all custom orders. Such orders are specifically printed for your requirements and hence cannot be returned. To avoid any surprises, we request you to take your time and ask us any questions you may have. Anisha will be happy to talk to you on the phone too. We also recommend you buy our generously sized swatches. These are 45 inches long and 15 inches wide and contain the print and a large border to give you a very good idea if the print will work in your space.
How long will it take for me to receive my custom order & what are the associated costs?
The associated costs are explained below:
- Cost of item
- Shipping cost
- Custom Duties
- Sales tax for California based customers
Our linens are printed in our printing studio in India. The time it takes to manufacture your custom order is typically 2-3 weeks for prints currently in production. For prints that aren’t yet scheduled, wait time can be anywhere between 1-6 months (please check with us)
Although Item costs will vary depending on your specific requirement, as a rule of thumb, you can safely assume a custom order will be 40-60% more than a similar item on the website. e.g. if a regular priced item costs $100, a similar custom order will be in the $140 – $160 range. Our goal, as always, is to offer these exquisite hand printed linen at affordable prices – so please do check with us.
Once your order is ready, it will be shipped by Air Courier, typically FedEx air, to reach you in 10 business days. The approximate shipping costs are as in the table below. The final costs will be calculated once your order is ready and we know the weight.
To US, UK and Canada:
- upto 5 kgs (upto 11 lbs): $50
- 5 kgs – 10 kgs (11 lbs – 22 lbs): $80
- 10 kgs – 15 kgs (22 lbs – 33 lbs): $110
US based customers may be able to save on shipping. Click here for more details.
To Australia:
- upto 5 kgs (upto 11 lbs): $70
- 5 kgs – 10 kgs (11 lbs – 22 lbs): $110
- 10 kgs – 15 kgs (22 lbs – 33 lbs): $150
In addition to this, custom duties are levied by the destination country and is approximately 12-17% of Order total (this cost is directly billed to you by your country’s customs/postal department and we have no control over it).
Since we are based in California, all orders shipped to California will be charged an additional 9% Sales Tax.
Can I get my custom order shipped as part of your regular Sea shipments and save on shipping?
Yes, this may be possible for our US based customers. In this case, our regular shipping costs apply.
Our sea shipments to the US leave India every 2-3 months. The next sea shipment is expected to leave India around June end to arrive in the US by Mid September. Custom orders placed by May end can most likely be accommodated in this shipment.
The next sea shipment will most likely leave around Aug end to reach the US by Mid November.
This option works best if you are in no hurry to receive your custom order, as the wait time can range from 2-6 months.
What information do I need to provide you?
- Name of Print (Eg: Spice Route, Moonlit Taj, etc)
- Product (Eg: Duvet Cover, Curtain, Tablecloth, Quilted Bedspread, etc)
- Dimensions: the length and width desired
- Quantity: the number of pieces you like to order
- Time: how long you are willing to wait for your custom order
- Special instructions: any special embellishments you’d like us to add
- Telephone number, in case we need to call you for clarifications
Please send us an email with this information. We will get back you to with a quote and an estimate of the time it will take to have your custom order ready to ship.
Thank you